Welcome to bg99. When you use the bg99 platform, we build a relationship of trust with you — and at the heart of that trust is the protection of your personal information. bg99's privacy policy clearly explains what data we hold, why we hold it, and how it is used.
Bg99 is committed to ensuring the highest level of data protection for users in Bangladesh. Your name, address, mobile number, and financial details are never shared with anyone without your consent. This privacy policy applies to all services and products on the bg99 platform.
By using bg99's platform, you confirm that you have read and accepted this privacy policy. If you have any questions, please reach out to our support team.
1 Data Collection Policy
Bg99 only collects the information needed to provide you with a safe and seamless experience. We never ask for unnecessary or excessive data. From registration to every transaction on bg99, each step of data collection is fully transparent.
We generally collect two types of information: data you provide directly and data collected automatically. Directly provided data includes your name, email, mobile number, date of birth, and payment details. Automatically collected data includes certain technical information about your device, browser, and usage patterns.
| Data Type |
Example |
Reason for Collection |
| Identifying Information |
Name, date of birth, NID number |
Account Verification (KYC) |
| Contact Information |
Mobile, Email, Address |
Support & Notifications |
| Financial Information |
Payment method, transaction history |
Deposits & Withdrawals |
| Technical Information |
IP address, browser, device |
Security & Fraud Prevention |
| Gaming Activity |
Bet history, session duration |
Responsible Gaming Monitoring |
bg99 never stores your full payment card number on our servers. Payment information is always kept encrypted.
2 Purpose of Data Use
Bg99 uses your information only for defined, legitimate purposes. In line with our privacy policy, collected data is never used for unrelated reasons.
- Account Management: To create, verify, and keep your bg99 account secure.
- Transaction Processing: To process deposits and withdrawals securely.
- Customer Support: To provide you with fast and effective resolution of your issues.
- Security Monitoring: To prevent fraud, money laundering, and other illegal activities.
- Responsible Gaming: To identify signs of gaming addiction and take appropriate protective measures.
- Legal Obligations: To meet the requirements of government and regulatory authorities.
- Service Improvement: To improve your experience on the bg99 platform.
- Relevant Communications: To keep you informed about important updates, bonus offers, and promotions.
bg99 never sells, rents, or shares your data with third parties for marketing purposes. Your privacy matters to us more than any business interest.
3 Data Storage & Security
Bg99 follows the highest industry standards to protect your data. Our servers are monitored around the clock and undergo regular security audits.
- 256-bit AES Encryption: All your sensitive information is protected with top-grade encryption.
- SSL/TLS Protocol: All website and app communications are secured with SSL encryption.
- Firewall Protection: A multi-layered firewall system blocks unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Regular Backups: No risk of data loss — regular backups are performed.
Bg99 retains data only for as long as necessary. Where legal obligations apply, information is kept for the required period. Even after account closure, certain data may be retained for a set time to meet legal requirements.
Never share your password or login details with anyone on the bg99 team. bg99 will never ask for your password.
4 Cookies & Tracking Technologies
Bg99 uses cookies and similar technologies to improve your experience on the website and app. Cookies are small data files stored in your browser that remember your preferences and session details.
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: To remember your language, theme, and preferences.
- Analytics Cookies: To understand which pages are used most — this is completely anonymous.
- Security Cookies: To detect fraud and bot traffic.
You can control or disable cookies through your browser settings. Note that disabling essential cookies may cause some bg99 features to not function properly.
bg99 does not engage in cross-site tracking. Once you leave bg99 and visit another site, we no longer track you.
5 Sharing Data with Third Parties
Bg99 does not sell your data. In limited cases, certain information may be shared with trusted partners — always under strict agreements and only for specific purposes.
- Payment Processor: Only the necessary data is used to process deposits and withdrawals securely.
- Identity Verification Provider: Registered verification service for KYC processing.
- Law Enforcement: As required by government directive for legal orders or investigations.
- Cybersecurity: With specialist firms dedicated to fraud prevention.
- Audit & Compliance: With independent auditors as required by regulatory authorities.
Every third party that works with bg99 is required to comply with our privacy standards. They may not use your information for their own purposes.
6 User Rights
You have clear rights over your personal information on bg99. We respect those rights and act on them as promptly as possible.
- Right to Access Information: You can request to see what information bg99 holds about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you may request that we limit how your data is used.
- Right to Data Portability: You can obtain your data in a structured, portable format.
- Right to Object: You may object to certain types of data processing.
To exercise any of your rights, contact the bg99 support team. We aim to respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data.
To submit any data-related request, use bg99's live chat or email support.
7 Children's Privacy Protection
Bg99 strictly enforces an 18+ policy. We do not knowingly collect information from anyone under 18. If we discover that data from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you suspect a minor is using bg99, please notify our support team immediately.
8 Privacy Policy Changes
Bg99 reserves the right to update this privacy policy as needed. For any significant changes, we will notify users via a platform notice or email. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
- Users will be notified before any significant changes take effect.
- The date of any change will always be displayed at the top of the page.
- Archived copies of previous policies are available upon request.
- If you object to a policy change, you have the right to close your account.
The latest version of this privacy policy is always available on this page at bg99. We recommend checking back regularly.
Why bg99 leads in data protection
🔐
End-to-End Encryption
Every transaction and data exchange on bg99 is secured with 256-bit AES encryption, so no one can intercept your information in transit.
AES-256
SSL/TLS
🛡️
KYC Identity Verification
Every account on bg99 is secured through verification, ensuring that no one else can access your account.
KYC
Identity Protection
🚫
Your Data Is Never Sold
Bg99 never sells your personal or financial information. Our business model does not rely on selling user data.
No Data Sales
Trustworthy
👤
Full User Control
You have the right to view, correct, or delete your personal data. bg99 respects these rights and acts on them promptly.
User Controls
GDPR Inspired
🔍
Regular Security Audits
Bg99's systems are regularly audited by independent security experts. Any vulnerabilities found are addressed immediately.
Audited
Secure
📞
24/7 Support
Bg99's support team is always on hand for any questions about data protection. Bengali-language assistance is available around the clock.
24/7
Bengali Support
FAQs
No. bg99 never sells your mobile number or shares it with third parties for marketing purposes. In rare cases, specific data may be disclosed to authorities solely when required by law or government order.
When you request account closure, bg99 deletes most of your data. However, certain information must be retained for a set period due to legal and regulatory obligations — typically up to 5 years.
Yes, but it is for your benefit. Gaming activity data is retained to promote responsible gaming, identify addiction risks, and meet legal requirements. This information is never shared for advertising or with third parties.
bg99's data is stored in secure, controlled data centers. Servers are monitored 24/7 and undergo regular security testing.
Some information can be updated directly from your profile settings. For changes to your date of birth or identity details, contact the bg99 support team. Your information will be updated after the necessary verification.
Start Gaming Safely on bg99
Your data is fully protected. Register on bg99 now and enjoy gaming on a platform you can trust.